Terms of service
Refund and Exchange Policy
We do not offer refunds or exchanges for change of mind, in line with Australian consumer law. If you are unhappy with your items, they will need to be returned at your expense, inspected for damages, and you will receive store credit less shipping fees.
Refunds and replacements are only offered where applicable for faulty items at the discretion of Queen Vic Dahlias. As part of this process we will require high quality photos ( NOT VIDEO ) to be emailed for inspection.
Please note that damages that occur once your item has been delivered are not the responsibility of Woodend Flower Farm, and we are unable to replace tubers or seeds that have been damaged due to being left in the rain / not inserted correctly into your mailbox by your postman.
Modifying Orders
Once an order has been placed we cannot modify or combine orders without charging an administration fee as the cost to consumer of our products does not include excess overheads.
Dahlia Tubers
All Dahlia tubers are grown and divided here on our farm by us and we adhere to strict labelling in our field and during storage to ensure customers receive tubers correct to their orders. Dahlia tubers are checked for viability prior to postage. Queen Vic Dahlias holds no responsibility for tuber care, storage, planting, or growing conditions once tubers have been posted. All orders are sent with an invoice that displays a QR code link to our growing guide which contains general storage and growing advice.
Plant Concierge Services
Please be advised that if you are in TAS / WA or NT and use a plant concierge service to have your tubers shipped to you - your order is considered a final sale and no refunds / exchanges or replacements will be provided. Queen Vic Dahlias is not responsible for tubers shipped via a 3rd party, and no correspondence for issues arising due to plant concierge services will be entered into.
Should you require extra paperwork for plant concierge orders, my admin fee is $5 a page which you will be billed prior to your order being shipped.
International Orders
We cannot post our dahlia tubers overseas - nor do we want to.
Any orders placed that appear fraudulent will be cancelled with a 90% restocking fee for wasting my time. By placing an order and taking this risk, you as a customer of Queen Vic Dahlias agree to these terms.
Seeds
Seeds are selected and labelled in the field to ensure seeds collected are true to named plant parents. All of our seeds are open pollinated and are not intended for commercial use. Seed germination rates have not been tested and are not guaranteed.
Early Tuber / Seed Sales and / or pre-orders
During our growing season we may estimate seed and tuber numbers and pre-sell such items to help us balance our workload and maintain a healthy work / life balance. All early sales and pre-orders are made in good faith and with the expectation that we will be able to supply the item / product sold. Should we be unable to fulfil any items during early sales and / or pre-orders customers will be refunded in full for the item / product unable to be delivered, with the remainder of the order shipped in line with our shipping policy.
Should we overestimate our QV Cultivar tuber numbers, or suffer losses in storage all attempts will be made to supply healthy QV cultivar cuttings to customers receiving their order in non-quarantine states (VIC / SA). Should you not wish to receive a cutting in lieu of tubers please notify us via email.