Refund policy

Refund and Exchange Policy

We do not offer refunds or exchanges for change of mind, in line with Australian consumer law. If you are unhappy with your items, they will need to be returned at your expense, inspected for damages, and you will receive store credit less shipping fees.

Refunds and replacements are only offered where applicable for faulty items at the discretion of Queen Vic Dahlias.  As part of this process we will require high quality photos ( NOT VIDEO ) to be emailed for inspection.

Please note that damages that occur once your item has been delivered are not the responsibility of Woodend Flower Farm, and we are unable to replace tubers or seeds that have been damaged due to being left in the rain / not inserted correctly into your mailbox by your postman. 

Dahlia Tubers

All Dahlia tubers that we sell are grown on our farm and are shipped from early September / October and are checked for viability prior to shipment. This includes orders placed during our early tuber sales so that we can ensure we are providing you with healthy viable tubers.

Please inspect your order upon receiving it and contact us immediately if you believe there is a problem with your order, so that we can evaluate the issue. Please note that we are unable to offer store credit or exchange for any damages unless notified within 48 hours of parcel receipt / arrival at your post office.

Please be aware that Woodend Flower Farm is not responsible for the care of tubers once they have been shipped. The storage and / or growing conditions and care given to tubers once they have left our farm are the sole responsibility of the purchaser.

To the best of our knowledge all of the Dahlias grown here on our farm are disease and virus free.

Seeds

All of our seeds are hand picked and hand processed by us on the farm. Our seeds are open pollinated and not intended for use in a commercial setting.  Please note that all seed sales are final and we are not responsible for seed germination rates or storage once seeds have been posted.